Help centre · for hosts
How can we help?
Everything you need to run your venue on Salabókun, from listing and pricing to payouts and cancellations.
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What hosts ask about most.
PAYOUTHow and when do I get paid?
Guest card payments settle straight to you through your own Teya contract. Amounts for older bookings that Salabókun collected are remitted after the event. Salabókun invoices you for the service fee (10% of the booking total, minimum ISK 2,000, plus VAT where applicable) and automatically issues a receipt to the guest in your name.
REQUESTSWhat happens if I don't answer a request?
You have 48 hours to accept or decline. If you don't respond in time the request lapses automatically and the guest is not charged. When you accept a request, other requests for the same day and block are declined automatically.
PRICINGHow do I price my time slots?
You decide which time slots your venue is rented in. A slot is a named stretch of the day with its own hours, you set an independent price for each one, and you can add a weekend uplift. Slots that overlap on the same date exclude each other. All prices include VAT.
CALENDARWhat happens when I connect a calendar?
A connected calendar becomes the authoritative source for the venue's availability, and events there close the matching blocks automatically. If there is a conflict with a confirmed booking it enters a conflict state that you resolve manually; nothing is cancelled automatically. If the calendar disconnects you have 14 days to reconnect before it disconnects permanently.
CANCELLATIONWhat if I need to cancel myself?
If the host cancels, the guest receives a full refund regardless of the venue's policy. Choose your venue's policy carefully: flexible, moderate or strict.
REVIEWSWhen can I leave a review?
Reviews are two-sided and only open after a confirmed, completed event. Both you and the guest have 14 days to write a review, and they appear simultaneously once both are in or the window closes.
Which emails will you get?
Some notifications are essential to the booking. Three you can switch off in settings.
- New booking request
- Booking confirmed or cancelled
- Payment and payout
- Invoice and receipt
- Event reminderOPTIONAL
- Review promptOPTIONAL
- Message digestOPTIONAL
Can't find the answer?
Our team in Reykjavík helps you in Icelandic.
General help and any issues at support@salabokun.is